Help Center

Yes! Our products are 100% official and directly from South Korea.

Yes! We do not offer unsealed albums unless it is unsealed initially.

The shipping fee varies depends on the location of the customer and weight of the items.

The ETA is 6 to 8 weeks after release date.

It depends on the availability of the POB. There is a higher chance that there will be if you ordered during the pre-order period. Other POBs are given on a first come first served basis which means if we are not lucky enough to avail of the POBs, there will be no POBs included on your orders.

No, customers can only receive random pre-order benefit.

Yes, you can cancel your orders if you are not yet paid. You can email wecare@kpophaulph.com to cancel your order.